Payment Policy

1. Who you are paying

Payments for Prop Elite are collected by Aether AI Labs, registered in Malaysia under SSM registration number 202603189096 (003871416-X), of 43 Tringkap, 39100 Brinchang, Pahang, Malaysia. Billing questions go to [email protected].

2. What it costs

• Individual: RM 39.00 per seat per month.
• Company: RM 99.00 per seat per month.
• All prices are in Malaysian Ringgit (MYR). We do not bill in any other currency.
• A seat is a named user in your workspace. The amount charged is the number of seats you are buying multiplied by your plan's seat price.
• The exact amount, the seat count and any applicable tax are shown on screen before you confirm. Nothing is charged before that confirmation, and nothing is charged automatically unless the workspace owner has turned on auto-renew — see section 3.

3. How payment is collected, and optional auto-renew

Payments are processed by our payment provider, Curlec, part of Razorpay, on its own secure payment page. You start a payment from the billing screen — to activate your workspace, to renew a month by hand, or to add a seat — and return to Prop Elite afterwards. A payment page stays valid for 24 hours.

You can pay by Malaysian online banking (FPX) or by card (Visa, Mastercard). Your card and bank details are entered only on Curlec's page — we never receive or store your full card number or your bank login credentials.

Each payment buys one month of access for the seats it covers. Access opens as soon as the payment is confirmed.

Auto-renew is optional, and it is off unless the workspace owner turns it on from the billing screen. Without it, nothing further is ever charged unless you start the payment yourself. If the owner turns it on:

• The owner is taken to Curlec's page to authorise a card. Curlec makes a small, refundable verification charge of MYR 0.10 when the card is authorised.
• From then on, the card is charged automatically each month on the renewal date — the day the currently paid period ends — for the workspace's seats at the plan price.
• Only cards can be used for auto-renew. Bank direct debit is not offered.
• Any referral discount on your account applies to payments made by hand, not to auto-renew charges.
• The owner can turn auto-renew off at any time from the billing screen. No further charges are made, and the month already paid for continues until its end.

4. Adding seats mid-month

If you add a seat part-way through a paid month, you pay only for the days remaining in that period, not a full month.

• The amount is the plan's seat price multiplied by the days left in the current period, divided by 30.
• The added seat is paid for up front, by hand, even when auto-renew is on.
• The added seat then renews with the rest of your workspace, so you have one renewal date rather than several.
• Removing a seat takes effect at your next renewal — see the Refund and Cancellation Policy.

5. Taxes

The amount shown on the payment screen is the total charged. No tax is added at checkout. If Malaysian service tax becomes chargeable on this service, it will be included in the price shown to you before you confirm, never added afterwards.

6. Receipts and records

• A receipt is issued for every successful payment and is available on the billing screen inside Prop Elite for as long as you have access.
• Each receipt records the amount, the date, the period it covers and the seats it was charged for.
• If you need a copy after your access has ended, write to [email protected].

7. When a payment does not complete

• If a payment is not completed at the provider, nothing is charged and no access is granted. You can simply start it again.
• If a payment succeeds but Curlec's confirmation does not reach us, we detect it: pending payments are re-checked with Curlec automatically, and a payment that succeeded is always credited to your workspace. You do not have to chase it.
• With auto-renew on, the workspace stays usable for up to one day after the paid period ends while the charge arrives. If the charge fails, Curlec retries it, the workspace owner is notified, and the workspace becomes read-only once the paid period has ended. Full access returns as soon as a retried charge succeeds or the owner pays by hand; paying by hand turns auto-renew off first, so the same month is never charged twice. If the retries also fail, auto-renew stops.
• If a paid period ends without a new payment and auto-renew is off, the workspace becomes read-only immediately — you can still sign in, read everything and export your data. Nothing is deleted. Paying restores full access at once.
• We remind you 7 days before a paid period ends, and again the day before it ends. These reminders are not sent while auto-renew is on, because the card will be charged instead; the workspace owner is notified if a charge fails.

8. Free trial

New workspaces may start a 14-day free trial. No payment details are required to begin one, and it never turns into a charge on its own: nothing is charged when it ends. The only exception is when the workspace owner turns on auto-renew during the trial; the card is then charged when the trial ends. Otherwise you start paying only by choosing a plan and confirming a payment yourself.

9. Refunds, and getting in touch

Refunds, cancellation and chargebacks are covered in full by the Refund and Cancellation Policy. For anything about a specific payment — an amount you do not recognise, a receipt you need, a charge you believe is wrong — write to [email protected] and we will answer within 2 working days.